Senior Field Service Engineer – Network Specialist

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Summary

Our customer – a leading networking software & hardware manufacturer – is growing and looking for a Senior Field Service Engineer with vast experience in Ethernet-based network deployments in datacenter environments.

In this position, you will help our customer continue to maximize their clients’ satisfaction and business growth with the delivery of the highest quality and first-class on-site technical services such as on-site network administration, field repairs, installations, configuration and preventative maintenance to their clients on their premises

Dedicated recruiter:
Taras Leskiv
Recruitment Lead

Responsibilities Responsibilities

  • Develop & present technical & comprehensive solutions to customer problems including project management of complex installations

  • Site visits and conference calls with customers and partners

  • Perform all installations, configuration, maintenance, and troubleshooting for new and existing customer's products at customer site according to their standards and procedures

  • Reporting and timely escalating all the observed problems to proper operational escalation points

  • Assisting customers through testing-house, utility, etc, certification process

  • The job requires working individually on programming, debugging and integration responsibilities, as well as working in a team environment

  • Actively communicating with customers/internal teams via email/telephone calls

  • Documenting technical and operational procedures clearly and concisely

Requirements Requirements

  • Minimum 5 years of experience in providing filed services and/or customer support for hardware & software network products

  • Vast experience in Cisco and/or Juniper hands-on

  • Strong interpersonal skills and ability to work directly with customers

  • Excellent communication and presentation skills

  • Wide perspective system view

  • Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN, etc.

  • Experience with operating and configuring major vendors’ network equipment such as switches and routers

  • Analytical minded with the ability to work as a team player

  • Willing to travel

Would be a plus Would be a plus

  • B.S. in Electrical Engineering, Computer Engineering, or Software Engineering

  • Ethernet Certifications

  • Knowledge of datacenter environment

  • Knowledge of cloud environment

  • Knowledge of Linux/Unix

  • Knowledge of Cumulus Linux

  • Experience in delivering technical training to customers

  • Strong organizational skills and ability to prioritize/multi-task easily with limited supervision

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